iTechnology Support Subscription delivers critical technical support, certified software patches and updates, and Expert Services that assist you during every stage of the implementation lifecycle, from design and development, through testing and deployment, to on-going maintenance of your solution. iTechnology Support Subscription helps to reduce business and technical risks, increase business productivity, reduces the time for deployment and improve your success rate for all iTechnology-based projects.
 

Feature		Software Assurance (renewal)
Price per year(USD)		$499
	Premium forum support1
	Email support2
	Telephone support 3
	Emergency hot-fix build
	Total number of users	1 - 500
	Max Initial Response Time 4	24 hrs
	Included i-Credits	80
Export Services
	Remote Troubleshooting 3
	Performance Tuning 3
Price per year(USD)		$499

Notes:

1. Premium support forums are available 24x7x365 and do not use any i-Credits.
2. E-mail support uses 2 i-Credits per incident
3. Uses 10 i-credits per hour, with a 5 i-Credit minimum
4. Support requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.